Data Deletion Policy

Last Updated: June 2026

Flixfer is committed to respecting your right to control your personal data. This policy explains how data is automatically deleted as part of our normal operations, and how you can request the manual deletion of your account and data.

1. Automatic Data Deletion

Flixfer automatically deletes data in the following circumstances:

• Browser-based tool files: Files processed by client-side tools (PDF merge, image compression, etc.) are never uploaded to our servers. They are processed entirely in your browser and deleted when you close the tab or navigate away.
• Server-processed files: Files sent to our servers for processing (e.g. Word-to-PDF conversion) are permanently deleted from our servers immediately after the output file is generated — typically within seconds.
• Shared files: Files uploaded for sharing are automatically and permanently deleted once their selected expiry period ends (between 1 and 30 days depending on your selection).
• Session data: Anonymous session data is cleared when your browser session ends.

2. Account Data

If you have a registered account, we store the following data associated with your account:

• Email address and hashed password.
• Profile name (if provided).
• History of file transfers you created while logged in.
• Account preferences and settings.

This data is retained for as long as your account remains active, unless you request deletion.

3. How to Request Account Deletion

To request the permanent deletion of your account and all associated personal data, please:

1. Email us at [email protected] from the email address registered to your account.
2. Use the subject line: Data Deletion Request.
3. Include a brief statement confirming you wish to permanently delete your account and all associated data.

We will process all valid deletion requests within 30 days of receipt and send a confirmation email once deletion is complete.

4. What Cannot Be Deleted

In certain circumstances, we may retain limited data even after a deletion request, including:

• Anonymised, aggregated usage statistics that do not identify you personally.
• Data required to comply with a legal obligation or active legal proceeding.
• Billing records required for tax compliance (where applicable), retained for the minimum legally required period.

5. Third-Party Services

Flixfer uses limited third-party services (such as analytics and CDN providers). Deletion of your Flixfer account does not automatically remove data held by these third parties. Please refer to their respective privacy policies for instructions on requesting data deletion from them.

6. Right to Erasure (GDPR)

If you are located in the European Economic Area (EEA), you have the right to erasure ("right to be forgotten") under the General Data Protection Regulation (GDPR). Requests under GDPR will be handled within 30 days in accordance with our Privacy Policy.

7. Contact

For all data deletion enquiries: [email protected]